About

As a Hotel E-commerce Consultant with over 25 years of experience in the hospitality

and hotel industry, I help hotels increase their direct bookings, revenue, and guest

satisfaction through effective online channels, pricing, and reputation management

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Currently, I work with various hotels to install, optimize, and manage their global and

local B2C and B2B online platforms, channel managers, and guest feedback tools.

I also plan and implement the e-commerce strategy of hotels by setting daily, weekly,

monthly, and seasonal online prices, based on market trends and demand and

competition sets. Previously, I was the Cluster Director of E-Commerce and Digital

Marketing for G Hospitality by Mar Yapı, where I oversaw the online presence and

performance of eight hotels and residences in Istanbul and Yalikavak. Before that, I

provided e-commerce and digital marketing services and Reputation Management

trainings for 18 Dedeman International Branded Hotels and Resorts. My passion is

to help hotels thrive in the digital age by leveraging the power of online platforms and

data.

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PROFESSIONAL OBJECTIVE:

Highly motivated Hospitality Professional with Hospitality MBA and CAGS Graduate degrees, looking for a management position in e-commerce, revenue management, reputation management, operation, and training fields in a hotel/hospitality.

 

 

HIGHLIGHTS OF QUALIFICATIONS:

• Over 20 years of reliable work experience within the hospitality industry both domestic and international

• Over 15 years of on-the-job trainer / corporate trainer experience in the hospitality industry

• Over 2 years of teaching experience as a teaching assistant in an International University

• Professional in event planning and management for different fields of the hospitality industry

• Proven success in leadership acting as both a team leader and a team player in diverse cultures and social situations

• Proficient in Microsoft Office, Microsoft Teams Suite, Light Speed, Galaxy, Fidelio PMS, Opera PMS, Electra, Posi Touch, Member web PMS, Nexus RFP System, Lanyon RFP System, Medallia Guest Satisfaction System, Trust You Guest Satisfaction System, ReviewPro Reputation Management System. EZ-Yield Channel Manager Systems, and I hotelier Booking Engine Systems, Vertical Booking Channel Manager Systems, Vertical Booking, Booking Engine Systems, and other Hospitality Revenue & E-commerce Management Systems

• Board member and advisor roles in different hospitality organizations, alumni and club organizations

  (JWU Fellow Teaching Assistant position, Lasselle College of Boston Advisory Board Member, Istanbul University School of Tourism & Hotel Management part-time Faculty Member, Istanbul Toast Master's International Club Secretary, JWU Toast Master's Club Charter Member, METiOD Istanbul Alumni Association Board/Charter Member, METiOD Alumni Member, Darussafaka High School Alumni Association Member)

• Bilingual in English and Turkish

 

EDUCATION:

Johnson & Wales University

CAGS (Certificate of Advanced Graduate Certificate) Program in Human Resources

Providence, RIGPA: 3.84 /4.0 (June 2010)

 

Johnson & Wales University

M.B. A in Hospitality Management- Concentration: Event Leadership

Providence, RIGPA: 3.43 /4.0 (February 2008)

 

Mersin University University - B.S in Tourism and Hotel Management

Mersin, Turkey (December 1999)